weddings: faq

Q: What options does Hammerpress offer for ordering wedding stationery?
  • We offer two distinct options for your wedding stationery needs.
  • Our Archive Collections are readymade designs ideal for limited budgets and/or tight timelines
  • We also offer completely Custom Design for couples with more flexible budgets and timelines who are looking for something unique to announce their marriage.
Q: We've decided which option works best for our needs, so how do we order?
  • No matter which option you've chosen, ordering is easy.
To order an Archive Collection Design:
  • Browse our designs and select the items and quantities you need.
  • Add to your cart and checkout
  • Once we receive your order, we'll contact you to receive your text and customization preferences.
To order a Custom Design:
  • Determine the contents and quantities needed for your set.
  • Contact us for a quote.
  • Accept the quote and pay deposit.
  • Once we receive your deposit, we'll arrange a consultation to begin the design process

Q: Once we've placed our order, what happens?

For Archive Collections:

  • We'll contact you to receive the text and customization preferences for your set.
  • Then we get right to work customizing your items and send you a proof within 5 business days.
  • We'll print and ship your order within 10 business days of your approval of the final proof.

For Custom Designs:

  • We'll contact you to receive your content and arrange a design consultation where we get a better understanding of your tastes and a vision for what you're looking for in your set.
  • Equipped with a solid understanding of your needs, we'll develop 2 distinct concepts for you to choose from.
  • Once you've selected your direction, we can revise that direction up to 2 times with additional revisions available for $50/revision.
  • With your approval of the final proof, we'll begin production and notify you of the estimated ship date.

Q: Can I see proofs of my invitation before its printed?

  • Certainly, we provide digital proofs for you to approve before moving into production. Unfortunately we don't provide printed proofs before final production begins.

Q: What if I have to cancel my order?

For Archive Collection Orders:

  • If you cancel before approval of your final proof, 50% of the cost of your order will be refunded.
  • After final proof approval, we are unable to offer refunds for canceled orders.

For Custom Design Orders:

  • If you cancel before approval of your final proof, you forfeit your 50% non-refundable deposit with the remaining balance no longer due.
  • After final proof approval, we are unable to offer refunds for canceled orders.

 Q: What should I do with the proofs you send me?

  • We send you proofs in order to assure you are 100% satisfied with your invitations and that they are produced error-free. While we make every effort to catch any spelling, grammar, punctuation or design mistakes, we rely on you for final proofreading of your invitations.
  • Keep in mind: when you approve the final proof, you are accepting full responsibility for the accuracy of the design and content of your stationery. Should you discover any errors after giving your final approval and once production has begun, you are responsible for the costs involved in reprinting and shipping your corrected order.

Here's a quick list of what to look out for:

  • Is every item you ordered shown in the proof?
  • Are all the colors correct for the ink, paper and envelopes you specified?
  • Do all the fonts look correct?
  • Is the spacing and alignment of the text correct?
  • Does all the content read correctly (i.e. dates, times, names, venues, addresses, numbers...)?
  • Is the spelling, grammar and punctuation all correct?
  • Is anything missing from the design (i.e. graphic elements such as patterns, ornaments, borders, images...)?