FAQ
Frequently Asked Questions
What custom printing services do you offer?
We design and print wedding invitations, business cards, business stationery (such as letterhead and notecards), coasters, pocket notebooks, posters, postcards, event invitations, product packaging, labels, hang tags, holiday greeting cards, and more. Take a look at our custom portfolio to see some examples. Get in touch if you have an idea for something different!
What is your turnaround time for printing services?
Our standard turnaround time is 2-4 weeks, from the time we receive the deposit and design approval or final artwork submission. This may vary depending on our production schedule. Any process that requires extra finishing, such as binding or edge painting, will extend the turnaround time. If you have a firm deadline please indicate it in the Request for Quote form.
Can you do a rush job?
Rush service is available for 25% of your total invoice. Rush fees apply if your job must be complete in less than 2 weeks. We cannot always accommodate a rush job - it depends on how quickly we can source the materials needed for your particular project.
Is there a minimum quantity for printing? Can you print one-offs?
We are happy to create a one-of-a-kind unique piece and we can print just one piece if you prefer, but please note that most of the cost goes into the setup of the overall job (plate or die + paper + setup of the press), so there is little difference in cost whether we print one or 100.
What file format do you accept?
An Illustrator file (.ai) or PDF with outlined fonts is our preferred format but you are welcome to send InDesign or illustrator files – just be sure to include all fonts used in the document.
How do I submit my artwork?
If you want to provide a mock up, you can upload a file when submitting your Quote Request Form. Alternately, once we provide you with an estimate, you can simply email us the artwork as we finalize your order.
How large can you print?
Our maximum printable area is 13" x 20" on 15" x 24" size paper.
Do you do special finishes?
In addition to letterpress printing, we can do die cutting, foil printing, edge painting, scoring, perforation, rounded corners and sequential numbering.
Can you print full color?
No, we can’t. Letterpress machine prints one color at a time and does not print the same way as offset or digital printing. Each color requires a plate. We can however print overprints on some colors that use transparent ink. Please contact us for more information.
Can you print part of my project in letterpress and part in digital or offset?
Yes, we can work with a local print shop for the digital or offset portion, and do the letterpress or foil portion here.
How long does it take for custom design?
Custom design is often quoted at the same time as printing, but the length of the process differs and depends on the complexity of the project and your timely responses to our inquiries. The time frame for custom design is additional to the turnaround time for production.
Can I see a printed proof?
Sorry, but we can only provide a digital proof.
Can I do press check?
If you are local, you are welcome to come in for a press check. Please let us know in advance so we can arrange a time.
Can you print light color on dark paper?
In most cases, letterpress ink relies on white from the paper to achieve desired color saturation. Because of this, printing lighter color on dark paper is not always recommended recommended – But there are different options to print light texts or images on dark paper. We can discuss details case by case.
When is payment due?
We ask for a 50% deposit when you are ready to begin your project. The remainder will be due at the time of shipment or pick up.
What form of payment do you take?
We accept credit cards and checks.
How do you ship my order?
We ship via UPS Ground with tracking for most of our custom orders. If you have any specific shipping arrangements, such as shipping to multiple locations or using your own UPS account, please let us know in advance.Frequently Asked Questions
Share details about your shipping policies, item returns, or customer service.
Share details about your shipping policies, item returns, or customer service.
Share details about your shipping policies, item returns, or customer service.